Returns and Refund Policy

We offer a 100% money back guarantee on our products (including for changes of mind).

To be eligible for a return:

(1) you have provided the proof of purchase and you purchased the products within 30 days prior to the request for an exchange or refund;
(2) the products are in their original condition and must be unopened, or only gently used;
(3) the products are in their original undamaged packaging; and
(4) the products are not sale items, custom-made, special buy products or gift vouchers.

To start a return or if you have any return questions, you can contact us at hello@dscribebeauty.co.nz.

We reserve the right to reject any exchanges or refunds of products which have been extensively used or tampered with, or do not otherwise comply with the above requirements. If you receive the products in a damaged condition, please contact us immediately.

Items sent back to us without first requesting a return will not be accepted.

We will not cover the costs of delivery or re-delivery for a change of mind return. You must cover these yourself.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Once we have received and inspected a returned product, we will advise you whether or not we have accepted the return. If we consider (in our sole discretion) that the criteria have been met, we will refund you the price for the product via your original method of payment.

For more details please see out Terms and Conditions.